PLACING AN ORDER
You can create an BEYORG® Account before placing an order or select Guest Checkout to place an order without an account. The registration process is Fast, Free and Safe, will save your time for future purchases.
We accept the following payment methods for online orders:
* China UnionPay (CUP) credit cards may not work on mobile devices.
OUR DESPATCH PROCESS
Orders as despatch Monday to Friday excluding Bank Holidays.
Orders are generally dispatched within 1 working day although this may take longer during the festive period and under some circumstances. Orders received on a non-working day will be dispatched the next working day.
Please click here to contact our customer service team for details.
HONG KONG & MACAU DELIVERY
Standard Delivery is FREE on orders over HK$500.
Estimated delivery time: 4-5 working day(s)*
*Additional transit time may be required for remote area (including, but not limited to Cheung Chau, Lamma Island, Lantau Island, Peng Chau, Po Toi Island).
Items are sent via International Economy Service.
Product Exceptions: Please view the list below***
Estimated delivery time: 3-7 working days*. (Please allow up to 14 working days.)
* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package within the estimated delivery date, please email to email@example.com and allow us to assist you with tracking.
** We regret we do not deliver to P.O. Boxes or hotels.
*** Under dangerous goods regulations we are currently unable to ship the following items outside Hong Kong SAR: Perfumes(including Eau De Parfum, Eau De Toilette and Energy Mists.), Nail Polish, Nail Polish Remover, Hair Spray and Scent Diffusers
PICK UP AT SHOP
Customers placing orders in Hong Kong may also select pick up at shop service from any of our stores.
We will inform you by phone / email once your order is available for you to pick up from shop. Please present the order confirmation email, the credit card (or a copy of the credit card) you used to place the order when the order is collected.
Please email to firstname.lastname@example.org and allow us to assist you with tracking.
REFUND & EXCHANGE
We do not accept any cancellation after order has been confirmed. We do not accept exchanges or returns.
If the product delivered is damaged or defected, please contact us by emailing our Customer Care team at email@example.com with the information regarding the conditions within 7 days of receipt. Please note that before providing a refund for any returned product we will first verify its condition.
RETURN OF DAMAGED GOODS
All items undergo comprehensive quality control and are checked for damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us immediately by emailing our Customer Care team. Please ensure that the packaging remain the same, otherwise it will call into question whether the item was actually used and damaged at that time.
After checking, we will issue a replacement or refund. Shipping, tax and duties ' costs on faulty or damaged items/ replacements will not be charged after the initial delivery.
RETURN OF DEFECTIVE MERCHANDISE
For online purchases, customers should contact BEYORG® l Beyond Organic in respect of any Defective Merchandise immediately by emailing our Customer Care team at firstname.lastname@example.org. Shipping, tax and duties ' costs on the Defective Merchandise will not be charged if return of the products is required. BEYORG® l Beyond Organic reserves the right to request photographic support regarding Defective Merchandise before authorizing a return.