Online Shopping

PLACING AN ORDER

You can create an BEYORG® Account before placing an order or select Guest Checkout to place an order without an account. The registration process is Fast, Free and Safe, will save your time for future purchases.

PAYMENT METHOD

We accept the following payment methods for online orders:

* China UnionPay (CUP) credit cards may not work on mobile devices.

OUR DESPATCH PROCESS

Orders as despatch Monday to Friday excluding Bank Holidays.

Orders are generally dispatched within 1 working day although this may take longer during the festive period and under some circumstances. Orders received on a non-working day will be dispatched the next working day.

DELIVERY

HONG KONG DELIVERY
Standard Delivery is FREE on orders over HK$1000 (Exclude Tung Chung, Discovery Bay and Park Island).

Estimated delivery time: 1-2 working day(s).

Delivery service excluded: Lo Wu, Lok Ma Chau, Cheung Chau, Lamma Island, Lantau Island, Ma Wan, Peng Chau Po Toi Island and Tai O.

CHINA DELIVERY
Standard Delivery is FREE on orders over HK$3000.
Product Exceptions: Please view the list below***
Estimated delivery time: 3-7 working days*. (Please allow up to 14 working days.)

INTERNATIONAL DELIVERY
Standard Delivery is FREE on orders over HK$3000. Items are sent via International Economy Service.
Product Exceptions: Please view the list below***
Estimated delivery time: 3-7 working days*. (Please allow up to 14 working days.)

* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package within the estimated delivery date, please email to order@beyorgbeauty.com.hk and allow us to assist you with tracking.

** We regret we do not deliver to P.O. Boxes or hotels.

*** Under dangerous goods regulations we are currently unable to ship the following items outside Hong Kong SAR: Perfumes(including Eau De Parfum, Eau De Toilette and Energy Mists.), Nail Polish, Nail Polish Remover, Hair Spray and Scent Diffusers

PICK UP AT SHOP

Customers placing orders in Hong Kong may also select pick up at shop service form any of our stores.

We will inform you by phone / email once your order is available for you to pick up from shop. Please present the order confirmation email, the credit card (or a copy of the credit card) you used to place the order when the order is collected.

Please email to order@beyorgbeauty.com.hk and allow us to assist you with tracking.

REFUND & EXCHANGE

We do not accept any cancellation after order has been confirmed. We do not accept exchanges or returns.

If the product delivered is damaged or defected, please contact us by emailing our Customer Care team at cs@beyorgbeauty.com with the information regarding the conditions within 7 days of receipt. Please note that before providing a refund for any returned product we will first verify its condition.

RETURN OF DAMAGED GOODS
All items undergo comprehensive quality control and are checked for damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us immediately by emailing our Customer Care team. Please ensure that the packaging remain the same, otherwise it will call into question whether the item was actually used and damaged at that time.

After checking, we will issue a replacement or refund. Shipping, tax and duties ' costs on faulty or damaged items/ replacements will not be charged after the initial delivery.

RETURN OF DEFECTIVE MERCHANDISE
For online purchases, customers should contact BEYORG® l Beyond Organic in respect of any Defective Merchandise immediately by emailing our Customer Care team at cs@beyorgbeauty.com. Shipping, tax and duties ' costs on the Defective Merchandise will not be charged if return of the products is required. BEYORG® l Beyond Organic reserves the right to request photographic support regarding Defective Merchandise before authorizing a return.